FAQ
How do I order?
Select product category in the menu bar at the top > select product > select size > add desired item to shopping cart > proceed to checkout and place order.
Is it possible to order by email and fax?
Unfortunately not. Please note that orders can only be placed via our online shop www.wallspirit.de. Here you can browse the range and place an order around the clock
Can I order several designs / products at the same time?
Yes, you can order as many different products and designs as you like in one order. They will then be shipped together to one delivery address. If you place multiple orders, we cannot guarantee that they will be shipped together.
Payment options
At the bottom of the page you will find all information about payment options.
I need the product by a specific date!
For each item you will see the expected delivery date. This serves as a guide for your planning. We produce from Monday to Friday, and DHL delivers from Monday to Saturday.
Change my order?
If you would like to change your order regarding the shipping or payment method, delivery or billing address, please send us an email with your order number to mail@wallspirit.de. We will check the feasibility.
Different packaging required
If you would like a mirrored view of the motifs, we would be happy to check whether this is feasible. Please send us an email in advance to mail@wallspirit.de with all information about the article, size and motif name.
What do I have to consider in case of a complaint?
Do you have a complaint or a claim? To ensure that we process your claim quickly, please send us a brief description of the reason and photos by email to mail@wallspirit.de. We ask for your understanding that we cannot accept complaints without the required pictures of the damage.
Complaints about transport damage:
Please inform us immediately of any transport damage, as this must be reported to our logistics partner. Please send the complaint and photos by email to mail@wallspirit.de. The photos should not be larger than 20 MB in total. Please wait for our feedback on how to proceed. Please keep the packaging until we have clarified the matter.
Complaints about incorrect delivery:
Despite great care, it can happen. We ask you to inform us immediately by email at mail@wallspirit.de. Please give us the order number noted on the package. We will take care of the return and inform you about the next steps. If you return your goods unsolicited and freight collect, you will be charged for the shipping costs incurred.
What products does WallSpirit offer?
Our range consists of decorative items and wall pictures. Choose your new favorite piece from the various categories. We are constantly expanding our range: Look forward to WallSpirit wall stickers, foil plots and wall wallpapers. Beautify your furniture or car and design stickers individually. Print your favorite motifs as a wall picture on canvas with a frame, aluminum Dibond, Forex or acrylic glass, in large format as a textile banner, on tarpaulin material, or as a poster print. Individual gifts as postcards, decorative letters, cardboard displays, photo table runners or tablecloths and business cards.
Which products are flame retardant?
The following products are flame retardant (with fire protection certificate): Canvas and wall stickers
How do I redeem a voucher?
Please enter your voucher code directly in the shopping cart. The voucher value will be displayed immediately and deducted from the order value.
Can I clean my picture?
You can clean your canvases and wall stickers with a damp cloth. Please do not use detergent or harsh cleaners.
How can I make changes to the data stored in my customer account?
To make changes you must first log in with your existing details. You can now add new contact details or edit existing ones.
What advantages does a customer account bring me?
In your customer account you have an overview of your orders. You can manage your address, your delivery address and your bank details. You have the option of saving the designs you have created and using them at a later time.
Select product category in the menu bar at the top > select product > select size > add desired item to shopping cart > proceed to checkout and place order.
Is it possible to order by email and fax?
Unfortunately not. Please note that orders can only be placed via our online shop www.wallspirit.de. Here you can browse the range and place an order around the clock
Can I order several designs / products at the same time?
Yes, you can order as many different products and designs as you like in one order. They will then be shipped together to one delivery address. If you place multiple orders, we cannot guarantee that they will be shipped together.
Payment options
At the bottom of the page you will find all information about payment options.
I need the product by a specific date!
For each item you will see the expected delivery date. This serves as a guide for your planning. We produce from Monday to Friday, and DHL delivers from Monday to Saturday.
Change my order?
If you would like to change your order regarding the shipping or payment method, delivery or billing address, please send us an email with your order number to mail@wallspirit.de. We will check the feasibility.
Different packaging required
If you would like a mirrored view of the motifs, we would be happy to check whether this is feasible. Please send us an email in advance to mail@wallspirit.de with all information about the article, size and motif name.
What do I have to consider in case of a complaint?
Do you have a complaint or a claim? To ensure that we process your claim quickly, please send us a brief description of the reason and photos by email to mail@wallspirit.de. We ask for your understanding that we cannot accept complaints without the required pictures of the damage.
Complaints about transport damage:
Please inform us immediately of any transport damage, as this must be reported to our logistics partner. Please send the complaint and photos by email to mail@wallspirit.de. The photos should not be larger than 20 MB in total. Please wait for our feedback on how to proceed. Please keep the packaging until we have clarified the matter.
Complaints about incorrect delivery:
Despite great care, it can happen. We ask you to inform us immediately by email at mail@wallspirit.de. Please give us the order number noted on the package. We will take care of the return and inform you about the next steps. If you return your goods unsolicited and freight collect, you will be charged for the shipping costs incurred.
What products does WallSpirit offer?
Our range consists of decorative items and wall pictures. Choose your new favorite piece from the various categories. We are constantly expanding our range: Look forward to WallSpirit wall stickers, foil plots and wall wallpapers. Beautify your furniture or car and design stickers individually. Print your favorite motifs as a wall picture on canvas with a frame, aluminum Dibond, Forex or acrylic glass, in large format as a textile banner, on tarpaulin material, or as a poster print. Individual gifts as postcards, decorative letters, cardboard displays, photo table runners or tablecloths and business cards.
Which products are flame retardant?
The following products are flame retardant (with fire protection certificate): Canvas and wall stickers
How do I redeem a voucher?
Please enter your voucher code directly in the shopping cart. The voucher value will be displayed immediately and deducted from the order value.
Can I clean my picture?
You can clean your canvases and wall stickers with a damp cloth. Please do not use detergent or harsh cleaners.
How can I make changes to the data stored in my customer account?
To make changes you must first log in with your existing details. You can now add new contact details or edit existing ones.
What advantages does a customer account bring me?
In your customer account you have an overview of your orders. You can manage your address, your delivery address and your bank details. You have the option of saving the designs you have created and using them at a later time.